WEBSITE TERMS

• Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilization of our Website and Website services (including the Website Call Centre).
• We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates.
• When you place an order through our Website, you are deemed to have consented to the latest version of the Website Terms then posted on our Website.

ELIGIBILITY

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.

To make purchases on the Website, you must:

• Provide your personal details, including:
• Your real first and last name
• Valid mobile telephone number
• Alternate contact phone number
• Valid e-mail address
• Payment details
• Valid billing address
• Other requested information as indicated
• Represent and warrant that the payment details you provide are valid, complete, and correct.
• Confirm that you are the person referred to in the billing information provided.

Website Eligibility Requirements:

• The Website is only available to persons who meet the Wear That terms of eligibility.
• You must hold a valid credit/debit card issued by a bank acceptable to Wear That.
• You must have authorized us to process a charge or charges on your credit/debit card in the amount of the total purchase price for the product(s) you purchase.

Product Usage and Restrictions:

• Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes, or for any other commercial benefit.
• Wear That reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.
• We reserve the right to decline Orders where we suspect commercial usage.

Authorization and Credit Checks:

• By making an offer to purchase product(s), you expressly authorize Wear That to:
  • Perform credit checks.
  • Transmit or obtain your credit/debit card information or credit report information (including any updated information) to or from third parties to:
    • Authenticate your identity.
    • Validate your credit/debit card.
    • Obtain an intial credit/debit card authorization.
    • Authorize individual purchase transactions as deemed necessary.
• You agree that we may use personal information provided by you to conduct appropriate anti-fraud checks, and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Orders

Product Availability and Acceptance:

• The products appearing for sale on the Website are subject to acceptance and availability.
• If, following the placement of an order, we are unable to supply a particular product, we will inform you as soon as possible, cancel your order for the relevant product(s), and refund or re-credit your account for any sum paid or debited for the unavailable xproduct(s).

Order Refusal and Cancellation

• All orders are subject to acceptance.
• We reserve the right to refuse or cancel an order for any reason, including:
  • Inaccuracies or errors in product or pricing information.
  • Inability to obtain authorization for payment.
  • Shipping restrictions that apply to a particular item.
  • The item ordered does not satisfy our quality control standards and is withdrawn.
  • You do not meet the eligibility criteria set out in the Terms and Conditions.
  • Any other problem identified by us.
• Once your order has been placed, you will receive an email acknowledging the details of your order. This email is a confirmation that we have received your order but not an acceptance of it.
• Acceptance of your order is confirmed upon completion of packing your order by us.
• Completion of the contract between you and Wear That occurs when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched.
• The sale contract is concluded in Dubai, United Arab Emirates, and the language of the contract is English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of Wear That.

Right to Refuse

• We may refuse to process a transaction or refuse service to anyone at any time at our sole discretion.
• We will not be liable to you or any third party for:
  • Withdrawing any product from the Website, whether or not that product has been sold.
  • Removing, screening, or editing any materials or content on the Website.
  • Refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Pricing and errors:

• Every effort is made to ensure all details on the Website are accurate, but errors in product pricing may occur.
• If an error in pricing is discovered for a product in your order, we will inform you as soon as possible
• We are under no obligation to accept or fulfill an order for a product advertised at an incorrect price
• We reserve the right to cancel any such order that has been accepted or is in transit.
• If you have already paid for the product(s), we shall refund the full amount or re-credit your account as soon as possible.
• In the event that products are recalled in transit, we will process your refund/re-credit once the products have been returned to us.

Payment and Cancellation

• By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.

Price & Payment

Pricing and Currency:

• The prices of products shown on the Website, along with delivery charges, are displayed in your local currency and are exclusive of any applicable taxes or import duties.
• Delivery charges will be added to the product prices and shown separately in your local currency during the checkout process.

Currency Conversion

If your credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated according to the exchange rate on the day your card issuer processes the transaction.

VAT and TAX Adjustments:

• The prices include VAT applicable on the day of your order.
• Any changes in the applicable VAT rate will be automatically reflected in the product prices on the Website.

accepted payment methods

We accept the following forms of payment:'

• Credit/Debit Card: VISA, MASTERCARD, AMERICAN EXPRESS

All credit/debit card payments are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, we will not be liable for any delay or non-delivery. Your order will be canceled, and we will contact you for an alternative payment method.'

payment security and authorization:

• The details on the credit/debit card used for payment must match the exact ID information of the cardholder as held by the issuer.
• Payment will be debited and cleared from your account upon the completion of shipping your order by Wear That.
• You confirm that the credit/debit card being used is yours or that you have been specifically authorized by the cardholder to use it.
• No credit/debit card details will be stored, sold, shared, rented, or leased to any third parties, except by our online payment gateway service provider.

website security:

• We take reasonable care to make the Website secure. Your card number will be protected using SSL (Secure Socket Layer), a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online.
• While we take reasonable care to keep your order and payment details secure, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the Website.

delivery charges, taxes and duties:

• The destination you ask us to deliver to, the items and services you select, and the delivery method you choose will dictate what delivery charges, taxes, and duties apply (if any).
• Please refer to our Delivery section for further details on delivery options.

third-party terms:

We strongly advise you to read all third-party terms and conditions and privacy policies.

Promitional Code and Discount Schemes

Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties. Inner Circle discounts are currently not available for Orders placed through the Website.

Delivery:

For all deliveries

Wear That will deliver your order to the address specified in your order.
Delivery charges will be indicated during your check out process, in your local currency. Orders may not be shipped to APO/FPO addresses or to any address outside the United Arab Emirates, the Kingdom of Saudi Arabia, Bahrain, Kuwait and Oman.
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

For deliveries in the United Arab Emirates only

• Wear That offers the following shipping methods in the UAE for all online purchases: SHIPPING METHOD Standard SHIPPING FEE Free on orders over 500AED
• Free Standard service is available on all orders over 500AED. Orders may take up to 1-2 business days to process in addition to the time required for delivery.

For deliveries in the GCC

• Standard Service is available for shipments to KSA, Bahrain, Kuwait and Oman.
• Delivery charges will be indicated during the checkout process, in your local currency. Please allow approximately 5-7 business days for orders for delivery

Free on orders 500 AED or more.

Wear That cannot be held responsible for unanticipated delivery delays beyond Wear That’s' control. We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed.
For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at +971 4 563 3928 or email us at realgirlcare@wearthat.me

returns & exchange

returns

We fully understand that sometimes you might change your mind regarding your purchase. Any return request must be lodged via email to realgirlcare@wearthat.me within 7 days of receipt of your purchase by you.

For returns from within UAE

You can request a return via our Customer Service team who will arrange for a collection via our partner courier service. Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of applicable delivery and return charges). Merchandise returned to Wear That will be processed within ten business days (2 weeks) of receipt.

For returns from outside UAE

Shipping Returns

• We recommend shipping returned merchandise via a reputable courier service for tracking purposes.
• Please be sure to request adequate insurance to cover the shipment.
• Wear That will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

Return Conditions:

• All products must be returned to us unused and in the same condition as received, in their original box and packaging, with all tags attached, along with the original invoice, within 7 days of receipt by you.
• Returns that are damaged or soiled may not be accepted and may be returned to you.
• Returns that do not have original tags attached in their original condition will not be accepted.

Refund Process:

• Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s), with the exception of applicable taxes or import duties, and delivery and return charges.
• Merchandise returned to Wear That will be processed within ten business days (2 weeks) of receipt.

Incorrect, Damaged, or Defective Products:

• If you receive a wrong product, a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please email realgirlcare@wearthat.me to start the return process.
• If you receive a wrong product, a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please email realgirlcare@wearthat.me to start the return process.
• xProducts are considered damaged or defective if they are received damaged or where a manufacturing fault occurs within one (1) month of purchase.
• Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective.
• Where possible, we will offer to repair defective items.

Contact Information for Defective Items Outside of Our Return Policy:

• For all defective items outside of our Return Policy, please contact our Customer Service Team at +971 4 563 3928 or email us at realgirlcare@wearthat.me.

Important Notes:

• Should you receive an item that is not in perfect condition, please contact us immediately.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

If you paid:

Refund Policy

• By credit/debit card: We will process the refund by crediting the same credit/debit card used when the order was placed.
• Please note that refunds can take up to ten (10) business days to show on your account due to varying processing times between payment providers.

Return Policy

• We offer a flexible return policy to make your online shopping experience as easy and convenient as possible.
• However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

EXCHANGES

Please note that we do not offer any exchanges.
You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.

PRODUCTS LIABILITY

By buying products through our Website, you acknowledge and agree that Wear That carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.

product liabilities

• By buying products through our Website, you acknowledge and agree that Wear That carries no product liability, except as described in the preceding paragraphs related to returning and exchanging the products or refunding/crediting the price paid.
• Full liability for the products rests with the manufacturer.
• The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.

intellectual property

All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material rights on and relating to the Website—including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, and video clips (collectively, the “IP”)—are and shall at all times remain vested in Wear That and/or are the property of their respective owners. These are protected by United Arab Emirates and international trademark and copyright laws.

You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only, as expressly authorized by Wear That and/or its third-party licensors. However, you must (i) not modify or alter the IP in any way, and (ii) not provide or make available the IP to any third party in a commercial manner.

You will not acquire any copyright, trademark, or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.

Wear That is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the URL domain name.

Content

Wear That provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error-free or reliable, or that your use of the content will not infringe the rights of third parties.

Wear That does not warrant that the functional aspects of the Website or its content will be error-free or that the Website, its content, or the server that makes it available are free of viruses or other harmful components. If your use of the Website results in any damage or the need for servicing or replacing property, material, equipment, or data, Wear That is not responsible in any way for those costs.

Wear That makes no warranty regarding the Website’s content, software, text, downloads, graphics, or links, or any results from using the Website. You bear the entire risk of the completeness, accuracy, or usefulness of any content on this Website.

Wear That reserves the right to:

• Withdraw any content from the Website at any time and for any reason.
• Remove content immediately and without notice.

You confirm that Wear That is not liable to you or any third party for any such withdrawal.

We endeavor to provide an accurate description of the products on our Website and to display the colors of the products as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be accurate.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated, are their own and do not necessarily reflect the views of Wear That. We accept no responsibility for any such views expressed in any media.

Your Content

You are responsible for your use of the Website, for any information, text, graphics, photos, or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third-party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions.

When posting Your Content, you agree not to make comments that are:

• Not factual in nature
• Racist
• Using profanity
• Abusing another user
• Disrespecting another culture
• Any other derogatory or inappropriate comments

We may not monitor or control Your Content and cannot take responsibility for it. Any use or reliance on Your Content, or content provided by any party other than Wear That (such as other users) (“Other Content”), or obtained by you through the Website, is at your own risk.

Your Content may be moderated and may take up to 48 hours to be displayed, but Wear That does not commit to checking all Your Content or Other Content and will not be liable for the same. If you have a complaint about any posts, please contact our Customer Service.

Wear That reserves the right, in its sole discretion, not to publish or to remove any of Your Content or Other Content that it believes may:

• Be unlawful, defamatory, racist, or libelous
• Incite hatred or violence
• Be detrimental to people, institutions, religions, or people's privacy
• Cause harm to minors
• Be detrimental to trademarks, patents, or copyrighted content
• Contain personal data
• Improperly use the medium for promoting and advertising businesses

We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of Other Content or endorse any opinions expressed via the Website. You understand that by using the Website, you may be exposed to Other Content that might be:

• Offensive
• Harmful
• Inaccurate
• Otherwise inappropriate
• Mislabeled or otherwise deceptive

Under no circumstances will we be liable in any way for any of Your Content or Other Content, including, but not limited to, any errors or omissions in Your Content or Other Content, or any loss or damage of any kind incurred as a result of the use of Your Content or Other Content posted, emailed, transmitted, or otherwise made available via the Website or broadcast elsewhere.

You retain your rights to Your Content. By submitting, posting, or displaying Your Content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute Your Content in any and all media or distribution methods (now known or later developed).

You agree that this license includes the right for Wear That to:

• Provide, promote, and improve the services it provides
• Make Your Content available to other companies, organizations, or individuals who partner with Wear That for the syndication, broadcast, distribution, or publication of Your Content on other media and services

Such additional uses by Wear That, or other companies, organizations, or individuals who partner with Wear That, may be made with no compensation paid to you with respect to Your Content.

We may modify or adapt Your Content in order to:

• Transmit, display, or distribute it over computer networks and in various media
• Make changes to Your Content as necessary to conform and adapt it to any requirements or limitations of any networks, devices, services, or media

We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any of Your Content, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

• Satisfy any applicable law, regulation, legal process, or governmental request
• Enforce the Terms and Conditions, including the investigation of potential violations
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Respond to user support requests
• Protect the rights, property, or safety of Wear That, its users, and the public

You may not do any of the following while accessing or using the Website:

• Access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers
• Probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures
• Access or search or attempt to access or search the Website by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the Terms and Conditions), unless you have been specifically allowed to do so in a separate agreement with us
• Forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive, or false source-identifying information
• Interfere with, or disrupt, (or attempt to do so) the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of Your Content in such a manner as to interfere with or create an undue burden on the Website

indemnification

You agree, at our request, to defend, indemnify, and hold harmless Wear That and its affiliates, including their officers, directors, agents, suppliers, and licensors, from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions, or the use by any other person accessing the Website using your Internet account. Wear That reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.

availability

You acknowledge that:

• Technical Limitations: It is technically impossible for the Website to be provided entirely free of defects, and Wear That cannot take responsibility for this.
• Temporary Unavailability: Defects may lead to the temporary unavailability of the Website.
• External Factors: The operation of the Website may be adversely affected by conditions and performances outside Wear That’s control, such as transmission and telecommunication links between Wear That and you, and between Wear That and other systems and networks.

Wear That may:

• Modification and Maintenance: At any time, temporarily or permanently modify or interrupt all or part of the Website to perform maintenance work and/or make improvements and/or changes.
• Liability: Wear That is not liable for any modification to, or suspension or interruption of, the Website.

Disclaimer

Our Website is Provided by Wear That on an “As Is” and “As Available” Basis

• No Representations or Warranties: Wear That makes no representations or warranties of any kind, express or implied, regarding the operation of our Website or the information, content, materials, or products included on our Website.
• Disclaimer of Warranties: To the full extent permissible by applicable law, Wear That disclaims all warranties, express or implied, including, but not limited to:
  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Satisfactory quality
  • Reasonable care and skill
  • Non-infringement
• Merchandise: Wear That disclaims any and all warranties, express or implied, for any merchandise offered on our Website.
• Use at Your Own Risk: You acknowledge that your use of the Website is at your sole risk.
• Manufacturer’s Warranties: This disclaimer does not apply to any product warranty offered by the manufacturer of the product.
• Essential Part: This disclaimer constitutes an essential part of these Terms and Conditions.

Consumer Right

Consumer Rights Protection: Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates.

Use of the Website

Assumption of Risk: The use of the Website or any of the Services or products available thereon is at your own risk. Unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.

Limitations of Liability

• No Liability for Indirect Damages: Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Wear That or any of its affiliates, employees, directors, or officers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with:
• The use of or inability to use the Website
• Loss of profits
• Loss of goodwill
• Loss of data
• Work stoppage
• Accuracy of results
• Computer failure or malfunction
• Limit of Liability: Even if an authorized representative of Wear That has been advised of or should have known of the possibility of such damages, Wear That's liability will not exceed the amount paid by you towards the price of the product in respect to which the claim arose.
• Release from Excess Claims: You hereby release us from any and all obligations, liabilities, and claims in excess of this limitation.

Miscellaneous

Modifications to Terms and Conditions

• Right to Modify: We reserve the right to modify these Terms and Conditions at any time without notice to you.
• Effective Date: Modifications will be effective once published on our Website.
• Continued Use: Your continued use of the Website (or any of our other websites) following such changes signifies your agreement to be bound by the modified Terms and Conditions.
• Review Terms: Please read the Terms and Conditions and check back often. If you do not agree to any change, you must immediately stop using the Website.

Legal Agreement

Entire Agreement: These Terms and Conditions constitute the whole legal agreement between you and Wear That, governing your use of the Website, Services, and products, and replace any prior agreements.

Changes to Services

Service Changes: You acknowledge that the form and nature of the Services may change from time to time without prior notice, and Wear That may stop providing the same or any features within them.

Changes to Services

Service Changes: You acknowledge that the form and nature of the Services may change from time to time without prior notice, and Wear That may stop providing the same or any features within them.

Public Search Engines

Permission for Search Engines: Wear That grants public search engine operators permission to use spiders to copy materials from the site to create publicly available searchable indices. We reserve the right to revoke these exceptions.

Responsibility for Breach

Your Responsibility: You are solely responsible for any breach of your obligations under the Terms and Conditions and for any consequences, including any loss or damage suffered by Wear That.

Waiver of Rights

No Waiver: Failure or delay in exercising or enforcing any legal right or remedy will not be considered a formal waiver of Wear That’s rights.

Independent Contractors

Relationship: You and Wear That are independent contractors. These Terms and Conditions will not establish any partnership, joint venture, employment, franchise, or agency relationship. Neither party can bind the other or incur obligations on the other's behalf without prior written consent.

Legal Validity

Severability: If any provision of these Terms and Conditions is held to be illegal or unenforceable, the remaining terms will remain in full force and effect.

Language and Governing Law

• Language: These Terms and Conditions are reproduced in English and Arabic. In case of inconsistency, the English text will prevail.
• Governing Law: These Terms and Conditions are governed by the laws of the Emirate of Dubai, United Arab Emirates. All disputes are subject to the exclusive jurisdiction of the Dubai courts.

contact us - customer service

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service:

• Email: realgirlcare@wearthat.me
• Telephone/WhatsApp: +971 4 563 3928
• Hours: Every day from 10 AM to 6 PM (UAE Time)